Refund Policy

GiftGlitch Guarantee: Our Promise of Proof & Protection

At GiftGlitch, your trust is our most important gift. To ensure every resolution is fast, fair, and free from doubt, we’ve created a clear, secure process that protects you—our valued customer—as much as it protects us. This allows us to focus our full attention on swiftly making things right when there’s a genuine issue.

Our Guarantee:
We proudly stand behind the quality of our products. If your order arrives faulty, damaged, or incorrect, we will immediately send a replacement, issue store credit, or process a full refund—once we can quickly verify the issue together.

How Our Secure Resolution Process Works:
To serve you with absolute confidence and speed, we use simple video verification. This protects your claim from being questioned and gets you a solution faster.

1.  Report the Issue: Contact our Happiness Team at CONTACTGIFTGLITCH@GMAIL.COM within 7 days of delivery with your order number.
2.  Provide Your Proof (The Key Step): To instantly validate your claim and unlock our Guarantee, please share a short, continuous video showing:
    *   The unopened delivery box with the shipping label.
    *   The full unboxing in one take.
    *   A clear view of the damage or fault.
    *This single, unedited video is the fastest way for us to authorise your resolution.
3.  Get Your Preferred Resolution (Approved in 24-48 Hours):
    Once your video is verified, we’ll promptly offer your choice of:
    *   A Free Replacement (shipped immediately).
    *   Full Store Credit (with a 10% bonus for the hassle).
    *   A Full Refund to your original payment method.

Why We Use This Process:
This quick verification step is our commitment to fairness. It eliminates back-and-forth delays, prevents fraud that can raise costs for everyone, and ensures our team can instantly approve valid claims and focus all our resources on making you happy.

Please Note:
*   For health and custom reasons, personalized items cannot be returned unless a verified fault exists.
*   Change-of-mind returns are not accepted, allowing us to keep our prices fair and focus on quality and service.

We’re here to help make every gifting experience perfect. Thank you for your understanding and for helping us build a trustworthy community.